How can we help?

Peruse our list of frequent inquiries

We understand that it may be daunting to ask questions on a subject that you have limited knowledge such as air chartering. Therefore, we have provided below a list of answers to frequently asked questions to assist in your inquiries and clarifications. They have been selected to cover all aspects of our services and facilities predicting your queries in each area. Click on the plus button to reveal the answer to each of the questions.

If the question you are asking cannot be found in the below list, please feel free to visit our Contact page and get in touch with us directly.

How do I make a booking online?

Reservations are recommended in advance to avoid disappointment. However, as your Online Booking module is currently under construction, Please click on "Quote Generator" (hyperlink to page) and send us your inquiry and our service team will get back to you to make a reservation.

Please Note: A credit card is required to pre-authorise and guarantee your booking. Should you fail to show for the trip , your credit card will be debited with the total amount of the booked activity.

STANDARD CONFIGURATION

  • 1 pilot maximum 5 passengers
  • 2 pilots maximum 4 passengers

LUXURY OR VIP CONFIGURATION

  • 1 pilot maximum 4 passengers
  • 2 pilot maximum 3 passengers

BENCH SEAT CONFIGURATION

  • 1 pilot maximum 6 passengers

Is reconfirmation of reservations required prior to departure?

All flights have a minimum passenger number for departures. Clients are required to reconfirm their reservation the day prior to flying by calling Senok Air. For contact numbers visit our contact us page.

What is your cancellation and refund policy?

No refund will be given for no shows or changes you make to your booking less than 24 hours prior to departure as per our terms and conditions.

Are we covered by any insurance policy while traveling with you?

Passengers of Senok Air are insured as per international airlines' standard. Detailed information is available upon request.

How do we get to your heliport?

Please refer to the direction guide or contact our sales team, they will guide you to the closes helipad available or pre-planned location at your convenience

How should I plan for my trip?

Contact our experienced customer service staff or refer to the destination guide and we would be glad to provide you with useful information.

How many people can I bring along with me on a helicopter flight?

5 passengers or 6 passengers (depends on the weight and size of the passengers). Our fleet of charter helicopters accommodate a variety of group sizes

How do you compare your helicopter to other charter helicopters?

Our helicopters were chosen for their spaciousness, comfort, and reliability. They're as fun to ride as they are to fly, and all of our helicopters are the quietest available in their respective classes.

Will I get airsick?

Surprisingly, most people that do experience airsickness on planes do not have the same negative experience on helicopters, reporting that they were more comfortable than they ever expected. And our expert pilots have years of experience in making your flight as comfortable and exciting as possible. However, if you are particularly prone to motion sickness an anti-motion sickness medication is a good idea.

Where can I go?

Give us a call and let us know the details of your proposed adventure or tour, and our crew will work with you to plan the perfect outing.

Do you have a set schedule? What’s the best time to fly?

No, we do not have a set schedule. Tours are established solely upon your request of tour area, day and time. We will fly any tour anytime at your request, weather permitting. We suggest you book (reserve) your flight in advance to ensure availability. All of our tours offer an excellent view, and at any flight time whether its morning or afternoon should be fantastic.

What should I wear?

Clothing should be comfortable and casual. Dark shirts or tops are recommended when taking photos.Bright colored clothing may put a reflective glare on the helicopter’s plexiglass windows and reflect in your photos. Dark clothing helps to eliminate the reflection. Our climate control system keeps our helicopters at a comfortable temperature for the entire flight.

Ladies please wear flatter shoes.

Hats or bags are not allowed to be worn in or around the helicopters as they can fly up into the rotors and damage the aircraft. We will be happy to hold any hats or bags for you until you return from your tour.

Can we fly tours at night?

CAASL requires all tours must fly between “Sunrise and Sunset”; no tour may depart before sunrise and all tours must be on the ground before the sun sets.

Can we fly tours at night?

CAASL requires all tours must fly between “Sunrise and Sunset”; no tour may depart before sunrise and all tours must be on the ground before the sun sets.

Can I fly if I am pregnant?

Yes, you may fly if you are pregnant however we recommend you speak to your doctor before flying.

When is the best time to fly?

It is wise to book a tour early in your stay, that way if your pilot determines that weather conditions on a day are not the best for your tour, you will have some options for re-scheduling.

As far as the best time of day for a helicopter tour you should consider your personal schedule.

Most of the time we have nice weather. If we happen to have rainy weather, the pilot will determine if it will be safe to fly.

The pilots decision is final, whatever the occasion.

Will we be the only ones in the helicopter?

Yes, you will be the only passengers in the helicopter. We do not join groups.

What are the baggage weight restrictions?

HAND BAGGAGE

  • Size Limit 16'' × 14'' × 6''
  • Pieces 1 per Adult
  • Weight 5 kgs or below

CHECK-IN BAGGAGE

  • Size Limit 37'' × 24''
  • Pieces 2 for the flight
  • Weight 20kg
Are there any passenger age restrictions?

An infant is ready to travel with us after 3 months from his/her date of birth.

Each infant passenger (aged over 3 months to under the age of 2) must be accompanied by a parent or guardian.

No more than two infants under the age of one will be accommodated on the same flight.

One adult passenger can only accompany one child under the age of one.

A separate seat must be allocated to any infant over 2 years of age due to the insurance policy.

What is your dangerous goods policy?

As a policy we do not allow any dangerous goods of any kind, nevertheless please contact us and give us the details of the goods in question in order to give a definite answer

What is your policy on flying in difficult weather conditions?

We fly when there is good weather and its safe; if the pilot feels that it isn’t and that the tour would not be enjoyable, it will be cancelled. We will re-schedule based on availability or cancel if a guest is unable to reschedule.

In Sri Lanka weather can change quickly and the many micro climates mean the weather can be fine in one area and different in the next. For your safety and enjoyment, all charter tours are subject to weather conditions at the time of flying. If you are unable to fly due to adverse weather conditions, we can re-schedule your flight at your convenience.

Flights, landings or routes may vary to those described due to local weather conditions. Any changes are at the discretion of the experienced pilots. Flight times are approximate and include your landing time.

What are the necessary documents and items that need to be brought?

Documents: Passport or identity card for identification purposes

Items: Appropriate footwear for comfort, sunglasses and a camera for those spectacular scenic snapshots

How can I get to my final destination when the landing site is a considerable distance away?

As we are partnered with many tour and travel organization, our customer service team can recommend or suggest a travel agent, when making a booking.

How early should I arrive at the Heliport before my reserved flight?

We recommend arriving 15 minutes before your scheduled departure.

How long has Senok Air been in business?

It has been in the business for 9 years

How experienced are your pilots and ground crew?

Senok Air is proud to provide our guests with some of the most experienced pilots in the islands. Each of our pilots receives extensive company and factory training.

Our ground crew have also been involved with Senok Air for a very long time; they are very experienced in all aspects.